Refund policy

RETURN POLICY

If you are not completely satisfied with your purchase, we are pleased to accommodate returns and exchanges within 45 days from the ship date.

Please contact customer service to obtain return address

Please notice, if it's not seller's fault, customer will be responsible for the return shipping fee.

Customers need to ship it back via USPS or Fedex international shipping service.
 

1. MAY I RETURN MY MAXFULL EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

2. WHEN WILL I RECEIVE MY REFUND?
A refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend to contact your credit card provider.

3. HOW MAY I CONTACT YOU?
You may contact us by e-mail at maxfullhair@gmail.com. The Maxfull Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

4. HOW CAN I RETURN MY EXTENSIONS?
If you are not completely satisfied with your purchase, we are pleased to accommodate returns and exchanges within 45 days from the ship date and all full sets that have not been worn or tampered with. 
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. 
Note: If the return is not due to quality issues, we will not bear the return shipping cost. In addition, there is a 5% handling fee for refunds.

6. CAN I GET HELP FINDING A BETTER MATCH IN EXCHANGE?
If you need help choosing a better match, please email our Maxfull Support team at maxfullhair@gmail.com.

EXCHANGE POLICY

1. MAY I EXCHANGE MY MAXFULL EXTENSIONS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

2. WHEN WILL I RECEIVE MY NEW EXCHANGE?
We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the set being returned, in order for us to place the order for your exchange.

3. HOW MAY I CONTACT YOU?
You may contact us by e-mail at maxfullhair@gmail.com. The Maxfull Support team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!

4. WILL I BE REFUNDED MY EXPRESS SHIPPING COST?
No. We provide free standard shipping for all orders, however, any express shipping costs will not be refunded.

5. HOW CAN I EXCHANGE MY EXTENSIONS?
Please e-mail us at maxfullhair@gmail.com with your order number, and we'll be happy to provide you with our return address.